How it works
A calm, honest walkthrough — one step at a time.
This is one of the hardest decisions a family makes. Here's exactly what happens from the moment you start until move-in — and how it works on the care-home side, too.
For families
Your journey, step by step
Plain language. No pressure. You're in charge of every step.
Start with a quick triage
A few plain questions about who the care is for, where you're looking, and what kind of care they need. Takes just a couple of minutes.
Choose Quick or Comprehensive intake
The Quick path gets you into the marketplace fast. The Comprehensive path takes a bit longer and gives homes enough detail to send firmer, more accurate offers.
Licensed homes send real offers
Care homes that genuinely fit your loved one's needs send you real price offers — sealed, so no home sees another's price.
Compare side by side
Every offer is shown next to that home's verified California license status and last-verified date. Prices are real numbers, not "starting from."
Ask questions, arrange tours
Message homes through CareNavia, or ask an advisor for help understanding an offer. Advisors inform — they never tell you which home to choose.
Choose. Share your info only then.
When you're ready, you decide which home(s) to move forward with. Only then is your contact information shared with them.
Move-in support
We can help you understand paperwork and next steps. CareNavia never handles rent, deposits, or care payments — that's always between you and the home.
Private by default
Homes see your loved one's care needs, not your contact info — until you say so.
Advisors inform, never steer
We earn the same no matter which home you choose. That's the whole point.
No obligation
You can stop at any point. There's no fee to see your offers.
For care homes
How it works on the provider side
Care homes see a family's needs — not their private contact info — and send a sealed private offer.
Create your listing
Add your care types, capacity, amenities, and photos. We tie every listing to your verified state (CDSS) license.
Get matched to fitting requests
You'll only see families whose needs match what you actually offer.
Send a sealed private bid
You never see other homes' offers, prices, or even that a rival bid exists. Everyone competes on merit.
Connect only when chosen
When a family selects your home, we share their contact info with you — and never before.
Ready to start?
Answering the first few questions takes about two minutes. There's no obligation and no fee to see your offers.